Virtual Program Policies and FAQ

Which browser is best for Zoom? Do I need a Zoom account?

The Zoom web client allows joining a Zoom meeting or webinar without downloading any plugins or software. However, the web client has limited features and functions best on Google Chrome, Mozilla Firefox, and Chromium Edge.

A participant does not require a Zoom account nor license in order to join a meeting.


Zoom Web Client Quick Start Guide

I am experiencing issues accessing the session. Who should I contact?

Contact for the fastest response. Staff at CREW Network's global headquarters will be monitoring this account in order to provide participants with the relevant link as quickly as possible.

Will the session be recorded?

Unless otherwise noted, CREW Network will record all virtual programs. Recordings of complimentary virtual programs will be posted in the CREWbiz Resource Center's two business days after the program. Registrants will receive an email notification with a link to the recording.

Recordings of virtual program with associated fees will not be posted in the CREWbiz Resource Center. Only registrants who paid the program fee will receive access to the recording. Registrants will receive an email notification with a link to the recording two business days after the program.

Special accommodations

If you require special accommodations (hearing/visually impaired, etc.) to fully participate, please email a written description of your needs to

What is the refund policy?

Since virtual programming is recorded and will be available for viewing after the live event, registration fees are non-refundable, and substitutions are not allowed.

What is the attendee list and photography policy?

By registering for this event, you are giving CREW Network permission to include your name, employer and CREW Network chapter affiliation (if applicable) on attendee lists. Please note that CREW Network does not sell attendee contact information to any third party. In addition, by virtue of attending the event, CREW Network has permission to use any photos, videos, or images captured for future promotional purposes. Due to privacy regulations, if you are a resident of the UK or EU and would not like to be photographed, please contact Laura Lewis at

Can I download an attendee list?

No. CREW Network is responsible for the privacy of personal data for our 12,000+ members, and this is a priority for our organization. To protect our attendees and prevent the distribution of contact information for bulk emails and electronic spamming, CREW Network does not allow the attendee list to be downloaded. CREW Network members may access full contact information via CREWbiz by clicking on the name of any member attendee.

I want to register for the event, but I don't know my password. Should I create a new record?

No. First try the forgot password tool and enter in any email addresses you might have used previously to see if you have an existing account. Login instructions will be emailed to that account if you have a record. If there is no existing account, you should follow the prompts to create a new account.

I have an account and a login, but the email is an old account I cannot access. What should I do?

Call the CREW Network global headquarters at +1 (785) 832-1808 or email for assistance.

I registered for event, but I cannot find my receipt. Can I access it online?

Yes! Download and print your CREW receipts via your account page under Invoices & Receipts > Closed Invoices.


CREW Network, 1201 Wakarusa Dr Ste D, Lawrence, KS 66049 USA
Toll-free: +1 (888) 866-CREW | Direct: (785) 832-1808 | Fax: (785) 832-1551

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