Progress Through Belonging
First American Title National Commercial Services
At First American, we believe that when our people thrive, our company and industry grow stronger. That’s why diversity and inclusion is more than a commitment; it is part of how we build a workplace where people truly belong. Belonging is the direct outcome of our diversity and inclusion efforts: when employees feel valued, supported, and included, they do their best work. For nearly a decade, diversity and inclusion have been a core part of our business strategy, shaping how we recruit, develop, and advance talent.
Recognition as one of Fortune’s 100 Best Companies to Work For (2016–2024) and one of Fortune’s Best Workplaces for Women (2016–2024) reflects how this focus is part of our culture. While these awards are meaningful, what matters most is that employees feel they belong and can build their future with us.
Progress Made Toward Pledge Goals
Our commitment to diversity and inclusion is guided by specific goals, and we are proud to share our progress this past year.
Partner with CREW Network to support the mission to advance women.
Our partnership with CREW is one of the ways we contribute to advancing women in real estate and financial services. Through this relationship, we share practices and insights that help elevate women’s leadership, foster collaboration, and strengthen our industry’s talent pipeline.
Increase inclusion in your company through senior executive sponsorship of women and/or other individuals in underrepresented groups within the company
For All Week is our annual, enterprise-wide event dedicated to inclusion and belonging. The 2024 program highlighted actionable strategies for embedding inclusion into everyday work through panels that drew significant attendance:
One employee summed up the experience by saying, “This panel has done an amazing job and I learned quite a bit. Thanks to each of them and to our DEI Task Force for bringing this week’s events to us.”
Advance women to your company’s top roles to achieve gender diversity in leadership.
Women represent 67% of First American’s workforce, compared to 58% across the industry. To strengthen the pipeline of women leaders, we’ve built programs that focus on development, mentorship, and inclusive leadership:
Together, these initiatives create clear pathways for women to grow into leadership and build representation at the top levels of the company.
Increase diversity in your company and in the industry through intentional recruiting and hiring of individuals from diverse backgrounds.
Recruiting and onboarding remain important ways to increase representation across our workforce. In 2024, 65% of new hires were women, and 36% identified as Black, Indigenous, or People of Color (BIPOC). These numbers reflect progress toward building a workforce that better mirrors the communities we serve.
Employee Resource Groups also play a role in outreach and engagement, helping prospective employees see how belonging is fostered inside the company. As one employee described, “ERGs have been great not just for my work life, but my home life … these opportunities to learn and hear from different groups help make my home a safe place for my kids’ friends.”
Implement accountability strategies to measure progress.
This past year, a long-term diversity and inclusion strategy was introduced with measurable goals to guide future progress. A recent Diversity and Inclusion Leadership Summit reinforced this strategy by bringing together ERG leaders, the Advisory Council, executives, and the CHRO to review feedback, recognize progress, and identify where additional focus will drive the most impact.
As CHRO Sharon Wingfelder shared: “Significant investments in training programs are equipping teams with the tools to foster an inclusive culture. In addition, the foundation has been laid for a comprehensive long-term diversity and inclusion strategy that will guide meaningful and sustainable progress.”
We are proud of the progress we have made, and we recognize that advancing diversity and inclusion is ongoing work. By focusing on belonging as the outcome of diversity and inclusion, we are building a culture where employees thrive, leadership is more representative, and opportunities continue to expand. As we chart the next chapter, we are guided by measurable goals, expanded mentorship, and a commitment to move our industry forward.