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Learning Excursion

Business Behind the Magic: An Insiders Tour of Walt Disney World®

Date SEPT. 25, 2019
Time 7:45 AM - 12:30 PM

This is your opportunity to engage experienced Disney professionals and observe key examples from a “living laboratory,” taking you behind the scenes to explore firsthand how Disney business insights and time-tested methodologies are operationalized to deliver a great customer experience. This four-hour tour features concepts and illustrations from the professional development courses offered by Disney Institute and shows how they come to life each day at the Walt Disney World® Resort for Cast Members and Guests. You will explore the following locations:

  • Main Street, U.S.A.®

  • The “Utilidor” System: Journey beneath the Magic Kingdom® 

  • FLO (Fourth Laundry Operation)

  • Epcot® Cast Services

Disney Institute core competencies are illustrated throughout the tour, along with quantitative examples of how each area successfully implemented those concepts.

Includes one ticket per person for entrance to any Walt Disney World Resort after 1 p.m. on any day between Sept. 27 through Oct.4, 2019, if registered by Monday, Aug. 26.

This tour is not ADA accessible. Must be at least 16-years-old. Photo ID required.